ONE STOP SHOPPED SUPPORT
How can we help?
Get product guidance, order assistance, shipping information, and returns support from our Australian team.
CONTACT
Contact One Stop Shopped
Need help choosing a product, checking compatibility, or understanding delivery? Send us a message and our support team will respond as soon as possible.
contactonestopshopped@gmail.comDELIVERY
Shipping Australia wide
One Stop Shopped offers Australia-wide delivery. In-stock orders are prepared for dispatch promptly, and tracking details are emailed when the carrier accepts the parcel.
Delivery timing varies by destination, carrier conditions, and product availability. Large or specialist products may require additional handling time; any known delay will be communicated before dispatch. Please confirm your delivery address before placing an order because it may not be changeable after fulfilment begins.
RETURNS
14-day returns for unopened items
You may request a return within 14 days of delivery when the item is unopened, unused, and in its original sealed packaging, with all accessories, manuals, and proof of purchase included.
Contact contactonestopshopped@gmail.com before sending an item back so return instructions can be provided. Change-of-mind return shipping is the customer’s responsibility, and original delivery charges are not refundable unless required by law. Opened, used, damaged, incomplete, or late returns may be declined.
If an item arrives damaged, faulty, or incorrect, contact us promptly with your order number and clear photos. Nothing in this policy excludes or limits rights available under the Australian Consumer Law.
COMMON QUESTIONS
Frequently asked questions
Quick answers for ordering, delivery, payments, and returns.
When will my order be dispatched?
In-stock orders are prepared for dispatch promptly. Tracking details are emailed when the parcel is accepted by the carrier. Specialist or oversized products may require additional handling time.
How do I check delivery progress?
Use the tracking link in your dispatch email. If it has not arrived, check your spam folder or contact us with your order number.
Can I return an item?
Unopened and unused items in their original sealed packaging may be eligible for return when requested within 14 days of delivery. Contact us before sending anything back.
What if my item is faulty or damaged?
Contact us promptly with your order number, a description of the issue, and clear photos. We will review the issue and provide the next steps.
Are payments secure?
Yes. Payments are completed through Shopify’s secure checkout. The storefront theme does not display or store your full card details.
Do you ship across Australia?
Yes. One Stop Shopped serves customers Australia wide. Delivery availability and timing may vary for remote areas or specialist items.